FAQ

HOW DO I REGISTER 

You can easily create your own profile by clicking>Here to register.
 

WHY SHOULD I CREATE AN ACCOUNT 

It makes your shopping much easier, allowing you to;
Check the status of your current order and keep track of your orders and returns.
Enjoy the easiest way to contact our customer care team.
Store your shipping and payment information to make checking out a breeze.
Leave feedback about our products.
 
Add an item(s) to your wishlist.


I DID NOT RECEIVE THE ACTIVATION EMAIL

Check your mailbox including your spam/junk folder.
If you still haven't received the activation email, please contact our customer care team by clicking>
Here and we will aim to resolve the issue for you as quickly as possible.


I CAN NOT LOG INTO MY ACCOUNT 

Check your log in details carefully. Make sure the email address is the same one you used for registration and that the password you entered is correct. Please make sure that your web browser accepts cookies.


I FORGOT MY PASSWORD 

Click the "forgot password" at the sign in page, fill in your registered email and then we’ll send an email to your registered email box. You can reset your password by the email link.


HOW CAN I CHANGE MY PASSWORD 

Log into your account, click on My Personal Information then fill out the current password and new password + repeat new password in confirmation field and then click on save.

WHAT IS THE DIFFERENCE BETWEEN THE BILLING AND THE SHIPPING ADDRESS 

The billing address should be the same address you provided to your bank when you applied for your credit card/debit card. The shipping address is the one you want us to ship your order to.


HOW DO I PLACE AN ORDER 

When viewing an item, simply select your size, colour and quantity and then click on ADD TO CART. You may continue to shop by clicking on the tab 'continue shopping' or PROCEED TO CHECKOUT. You will then be prompted to either sign in to you account or to create a new account. If you have a e-gift card or discount code please input this code where it says VOUCHERS. 

Finally, you will be directed to complete the shipping details and payment method. Once you have submitted your order you will receive a confirmation email to your registered email address containing the contents of your order.


CAN I ORDER ON MY SMARTPHONE OR TABLET

Absolutely! As you would on your PC or Mac you can order on your phone or tablet as our website is customized for Smartphone and Tablet online purchasing.


CAN I SEARCH FOR THE ITEM I WANT 

Yes! We have a search box on our website. To search for a specific product simply insert terms like " maxi dress" or "lace top" and we will show you all those items currently available on the site.


HOW LONG CAN ITEMS BE STORED IN MY SHOPPING CART 

The shopping cart your account is linked to will retain its contents for up to 30 days, this also applies to all customers. By retaining items in your shopping cart this does not guarantee that the items stored will be available to purchase at a later date.


AN ITEM ADDED TO MY SHOPPING CART WAS SOLD OUT 

The item is only reserved once your purchase is completed during the checkout process. If an item is extremely popular it might've already sold out once you have decided to purchase it. Even though you can retain items in your shopping cart for up to 30 days stock availability cannot be guaranteed. You are therefore encouraged to submit payment as soon as possible.


HOW DO I KNOW WHAT SIZE TO CHOOSE

Please refer to the size measurements chart shown in each item's listing page and you may also view our Size Chart located at the bottom of the website under the heading CUSTOMER CARE or simply click>Here

WHY DOES YOUR PINK SODA COLLECTION RUN A LITTLE SMALLER IN SIZING COMPARED TO THE REST OF THE CLOTHES ON YOUR WEBSITE

Our Pink Soda brand is a contemporary line, its unique in the way that it falls between juniors and misses, so it can be great for a variety of customers. Sizing runs a tad smaller than department store brands.
We do also indicate the model's measurement for each item as well as the size that she is wearing.


CAN I CANCEL OR MAKE CHANGES TO THE ORDER I JUST PLACED

It is only possible to make changes within 1 hour of placing your order and also if the order has not been shipped via our manufactures or distributors. We process orders very quickly meaning once your order comes in we pay our manufacturers and/or distributors to expedite the process of dispatching your goods.
So changes and cancellations cannot always be fulfilled. So please, if you need to make a change contact us immediately at
 sales@cynthiarhodes.net or by the contact us form by clicking>Here


WHAT CURRENCY ARE YOUR PRICES LISTED IN 

All products are listed in US dollars and converted by your bank into your own currency at the exchange rate at the time of purchase.

You can however click on the drop down menu located 'top right' of the website and change your currency to get a close price guide to what you're likely to pay.

You may also use the online currency converter http://www.xe.com/ucc which will also give you a rough guide on what you're likely to pay.

HOW DO I CHECK THE STATUS OF MY ORDER

You just need to log in to your account to check the status of your order.


HOW CAN I TRACK MY PACKAGE 

We use DHL for most of our international deliveries and are fully trackable. You will be emailed a tracking number once your order has been shipped. Please allow up to 24-48 hours for your tracking number to show movement. If you have any questions about your order, please contact our customer care team>Here

Once the package reaches your country, it may take additional days for the package to pass through customs. This additional time varies with each country.


HOW CAN I PAY FOR MY ORDER

We accept the following forms of secure payment;
PayPal, Credit Card via PayPal, Credit Cards>MasterCard/Visa/Amex and Gift Cards.


HOW CAN I PURCHASE A GIFT CARD 

Click Here for more information. They're an awesome gift idea!

HOW LONG IS A GIFT CARD VALID FOR

Your Gift Card is valid for 24 months from the day it was bought.


WHAT HAPPENS IF MY ORDER COMES OVER TWO OR THREE DELIVERIES - AM I EXPECTED TO PAY POSTAGE TWICE?

No, you only pay the shipping cost once per order, regardless of how many parcels we send out to you. Furthermore, if your total is $75 or more shipping is free.


WHY WAS MY ORDER DIVIDED INTO TWO OR MORE PACKAGES 

As we partner with many different manufacturers, distributors and emerging designers that originate from various locations across the globe your order may consist of multiple packages to fulfill a single order. But as stated above you ONLY pay one low shipping fee of $10 or FREE for orders totalling $75 and over.


I'M MISSING AN ITEM FROM MY ORDER, WHAT SHOULD I DO

As stated above, its possible that your items have been shipped in separate packages.
Each package will consist of a packing slip which will tell you the items that you can expect to find inside. If an item is in fact missing once all your packages arrive, please contact our customer care team
 Here and we will aim to resolve the issue for you as quickly as possible.


ARE THEIR ANY ADDITIONAL FEE'S

For most of the countries we ship to our customers do not need to pay an import fee nor duties or VAT (Valued Additional Tax). However for some European countries our customers may need to pay the duties or VAT according to your countries levying rules.


HOW TO USE A DISCOUNT CODE

When you've chosen your items (does not apply to gift cards) proceed to the checkout/payment page, you will have the option to apply your discount code (if you have one) before submitting your order in the VOUCHERS box located just before the button (I confirm my order).
Please feel free to contact our customer service team
 Here if you encounter any problems when using your discount coupon.


CAN I USE MORE THAN ONE DISCOUNT CODE ON MY ORDER

No, sorry! Our system only accepts one coupon at a time and will default to the last coupon entered. Coupon codes cannot be combined.

CAN I USE A % DISCOUNT CODE ON A GIFT CARD PURCHASE

Discount coupon codes cannot be used to receive a discount on gift cards, the code only applies to physical products (merchandise).


OUT OF STOCK ITEM(S)

If an item you love is still listed on the site, but the "add to cart" button is blocked out, there’s a good chance we’ll get it back! Just input your email address where the “notify me when this product is back in stock" box is and then click on the white arrow to let our buying team know you’re waiting for it.
Depending on the availability of the item, we’ll do our best to bring it back in stock!


PRODUCT DESCRIPTIONS

We take great care in presenting our products as accurately as possible, most items are true to colour, however, accuracy cannot be guaranteed.
Colours may appear slightly different via this website due to computer picture resolution and individual monitor settings.


WHY DON'T I GET CYNTHIA RHODES EMAILS 

We take great care to respond to every customers emails that we receive. So, if you are not receiving these emails, or if you're simply having trouble communicating with us, please let us know so we can investigate further.

Gmail, Yahoo!, and Hotmail can mistakenly block  messages as spam, and many of our customers who have these email addresses don't receive our messages. If your address is through one of those providers, this is most likely the reason. But, you can adjust your settings to make sure our emails get to your inbox and not your spam folder. Here's how to do it with GmailHotmail, and Yahoo. If that's not the problem contact our customer care team Here to help to resolve the issue.


HOW DO I ACCESS MY STORE CREDIT

You will receive an email notification as soon as your account has been credited.
Also, you can check your account balance by logging into your account Here and then clicking on My Credit Slips. 


STUDENT DISCOUNT 

Discount is available to verified ISIC card holders worldwide (Please click Here) select your country of residence and then click on GO.

Promotion cannot be used in conjunction with any other discount offer. Online store credit cannot be used in conjunction with this offer. 


WHAT IS reCAPTCHA 

Purposefully designed and actively aware. reCAPTCHA knows when to be easy on people and hard on bots.

Our easy CAPTCHAs are a breeze for legitimate users. This consists of a security test to determine whether or not the user is human. This will ensure that only human visitors will actually submit the form, and not spamming bots that are browsing the web from site to site and submitting spam where they can.
Fortunately, the new reCAPTCHA is impossible for a non-human ( example; automated software ) to tick on a series of images that enable the user to be verified in order to complete their registration or contact us form. If the images ticked do not form part of the equation the user will be prompted again to select the correct images to proceed.
This verification security method ensures that only real users actually submit the form and not robots.


WHY CAN'T I SEE THE TOP BANNER WITH COUNTDOWN TIMER ON MY SMART PHONE

On your smart phone if viewing up right (portrait) you will not see the banner/countdown timer.
We believe this is due to the length of the "call to action" slogan on the banner.
However, if you view your smart phone to the side (landscape) you will be able to view both the banner and countdown timer.